Network Engineer & Computer IT Support Apprenticeship

Job Description

About Us: Anglia Computer Solutions Business Ltd provides a broad spectrum of IT support and telecommunication services to small and medium-sized enterprises (SMEs) across Norfolk. We take pride in delivering a comprehensive suite of services, addressing a wide range of technical needs, and tackling problems both big and small for our diverse range of clients. Our goal is to help businesses operate efficiently and cost-effectively by offering reliable, high-quality technology solutions. Position: Network Engineering Apprentice Overview: We are seeking a motivated and enthusiastic individual to join our network engineering department as an apprentice. This is a fantastic opportunity to gain hands-on experience in both network engineering and desktop support, assisting our help desk when required. You will work alongside a skilled team to ensure our clients' networks and systems operate smoothly while developing your technical skills. Responsibilities: Assist in the installation, configuration, and maintenance of network infrastructure components (routers, switches, firewalls, wireless access points). Assist in the installation, configuration, and maintenance of VoIP telephony systems (on-premises and cloud-based). Provide desktop support to end-users, addressing issues related to hardware, software, and connectivity. Assist with onsite installation of cables and accessories as part of network deployment. Monitor network performance and troubleshoot issues to ensure uninterrupted operation. Collaborate with senior engineers on network design and implementation projects. Document network configurations, processes, and procedures. Assist the help desk with resolving IT support tickets when necessary. Stay updated with advancements in networking and support technologies. Skills and Qualifications: Interest in learning desktop support and troubleshooting end-user issues. Strong analytical and problem-solving skills. Good communication and interpersonal skills. Ability to work effectively both independently and within a team. Eagerness to learn and develop technical skills in a professional setting. Benefits: Hands-on training and mentorship from experienced network and desktop engineers. Opportunity to obtain manufacturer-specific qualifications (e.g., GrandStream, Ubiquiti). Exposure to a diverse range of networking environments and technologies. Development of skills across a broad range of products, services, and technologies. Note: Anglia Computer Solutions Business Ltd is an equal opportunity employer committed to diversity and inclusion within the workplace. We welcome applications from all qualified candidates, regardless of race, religion, sexual orientation, gender identity, disability, or age. ADZN1_UKTJ