IT Apprenticeship

Job Description

Are you looking to accelerate your career in IT? Accelerator Hosted IT solutions are on the lookout for a keen, hardworking, passionate aspiring IT Apprentice who is ready to kick-start their career With an excellent starting salary of £16,000 - £18,000, this is the perfect opportunity for you to build up your technical skills and develop within the industry. You will update client information on internal systems, manageand supportwith IT issues via the ticketing system, assist clients with the installation/ configurationof hardware and software Accelerator delivers hosted IT and telecom solutions to various businesses and commercial clients across the UK, you will receive fantastic support from industry experts and you will also be supported by our specialist mentors at Baltic Apprenticeships whilst working towards an industry-recognised qualification In this role, youll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Create, manage, and update work tickets for IT related queries working on a 1st Line Support Helpdesk Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services Escalate issues up the line to the Support Desk Manager for further action as required Update Client information on internal systems Respond to client enquires to find and fix their problems Track work-in-progress tickets whilst recording issues and solutions Helping resetting passwords internally and externally Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Salary - £16,000 - £18,000 Monday - Friday 8:30 AM - 5:30 PM 20 Days Annual Leave Bank Holidays Open plan modern office Free Parking Health insurance after 1 year Desired Qualities, Skills and Knowledge: Someone who has an interest in & passion for IT Team player & problem solver Good customer service skills Ambitious and driven to succeed Good time management skills Grade 5/C in English GCSE & 4/C in Maths GCSE Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ