IT Support Apprenticeship

Job Description

Are you passionate about technology and looking to start your career in IT? Join L.E.A.D. IT Services as an IT Support Apprentice , where youll have the opportunity to work alongside skilled professionals in a dynamic, educational environment. At L.E.A.D. IT Services, they pride themselves on delivering high-quality IT services to schools both within and outside of the L.E.A.D. Academy Trust, contributing to the success of students, teachers, and staff. L.E.A.D. IT Services is part of the L.E.A.D. Academy Trust , an organisation committed to excellence in education through innovation and dedication. With a strong focus on leadership, empowerment, achievement, and drive, they provide IT services that support the technological needs of schools and businesses alike. As an apprentice, you'll not only gain hands-on experience in a range of IT support tasks but also be part of an organisation with a clear vision for the future. Key Responsibilities: First-Line Support: Act as the initial point of contact for IT issues within schools, escalating problems as needed to Senior Technicians. Problem Solving: Assist in resolving Level 1 IT issues and work under guidance to help fix Level 2 problems, escalating Level 3 issues to senior staff. Hardware & Software Support: Help maintain and repair computer systems across the Trust and external clients. Install IT equipment, including data cabling, projectors, and interactive whiteboards. Security & Data Management: Support the integrity and security of IT systems, perform data restorations, and ensure compliance with safeguarding and internet usage policies. Cross-Sector IT Support: Assist with IT services for primary and secondary schools, as well as small businesses and charities. Website & Graphics Design: Contribute to website updates and design projects for L.E.A.D. Academy Trust and L.E.A.D. IT Services. Desired Skills, Qualities, and Experience: Communication Skills: Strong oral and written communication skills are essential for interacting with staff and clients. IT Skills: Familiarity with MS Office programs (Word, Excel, PowerPoint, Outlook) and basic troubleshooting of IT equipment. Team Player: Ability to work well in a team environment and contribute to the team's success. Self-Starter: Motivated to work independently and overcome challenges using your initiative. Customer-Focused: Experience in IT support or a customer-facing environment is desirable. Education Requirements: A Grade 4/C in Maths and a Grade 5/C English is required for this role. Salary, Hours, and Benefits: Salary: £12,480 per annum Hours: Monday to Friday, 40 hours per week Monday to Thursday 8:30am till 4:30pm and Friday 8:30am till 4:00pm Location: Various schools across the Trust and external clients Holidays: 22 days holiday public/bank holidays Additional Benefits: Support with your apprenticeship training, mentorship from experienced IT professionals, and opportunities to work on a wide range of projects across different sectors. Your Training with Us: As a L.E.A.D. IT Support Apprentice , youll receive structured training and mentoring, providing you with the skills and qualifications needed to succeed in the IT industry. From hardware maintenance to troubleshooting and customer service, youll gain valuable experience across multiple areas of IT support. Next Steps: Ready to embark on a rewarding career in IT? Apply now to join our team Send us your CV, and our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK and meet the required educational qualifications (Grade 4/C in Maths and 5/C in English) to apply for this apprenticeship. Take the first step toward an exciting career in ITapply today ADZN1_UKTJ