IT Support Apprenticeship

Job Description

Are you ready to embark on a journey of learning? Look no further, Baltic Apprenticeships are thrilled to be partnering with Drapers Multi Academy Trust to hire their next IT Apprentice Drapers Schools, part of the historic Drapers' Company, are a prestigious group of educational institutions dedicated to academic excellence and holistic development. Located in the heart of the Drapers' estate in Harold Hill, these schools offer a supportive and dynamic learning environment for both students and staff. By joining Drapers' Schools, youll become part of a long-standing tradition of education, backed by an employer committed to innovation and the professional growth of its team. As an apprentice, you will be an essential part of the team, responsible for providing IT Support for hardware, software and network issues, installing computer systems, manage service desk tickets, configure network devices and so much more to reach your true potential In this exciting role, you will work towards your Level 3 Information Communications Apprenticeship, provided by Baltic Apprenticeships, to develop the technical skills needed for a career in IT. A Typical Day in the Job: Provide first-line IT support for hardware, software, and network issues. Assist with the installation, configuration, and troubleshooting of computer systems and peripherals. Manage and respond to service desk tickets, ensuring prompt and effective resolution of user issues. Support regular maintenance tasks such as software updates, backups, and system monitoring. Assist end-users with password resets, software installations, and user account management. Help configure and troubleshoot network devices, including routers and switches. Full training and support will be provided by your workplace mentor and the Baltic team. Salary, Hours & Benefits: £13,000 per annum Monday to Friday, 8:00 am to 4:30 pm 22 days holiday Exceptional pension scheme Work as part of a highly supportive IT team Strong opportunities for career progression Desired Qualities, Skills, and Knowledge: A passion for IT and technology Basic understanding of computer hardware, software, and networking concepts Strong problem-solving skills with great attention to detail Excellent communication skills, both written and verbal Ability to work effectively in a team as well as independently GCSE Grade C/4 or above in Maths and English Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effectiveIT Support Technician. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ