IT Support Apprenticeship

Job Description

Are you ready to dive into the IT world with a dynamic, growing company? Acorn Insurance , a well-established provider of car, van, and home insurance across the UK, is offering a fantastic opportunity to join their IT team as an IT Support Apprentice . With over 40 years of experience in the insurance industry, Acorn is known for its exceptional customer service, competitive insurance policies, and innovative business solutions. In this role, youll work towards your Level 3 Microsoft IT Support Apprenticeship , delivered by Baltic Apprenticeships expert training team. Acorn Insurance is committed to supporting your professional development while you gain hands-on experience in a fast-paced IT environment. A Typical Day in the Job: Provide deskside and remote IT support to the business user base. Perform daily, weekly, and monthly system check processes to ensure smooth operations. Troubleshoot and resolve network connectivity issues. Act as the first point of contact for all IT issues, security incidents, and service requests. Manage service and security incidents within a ticketing system, adhering to SLAs and meeting KPIs. Escalate more complex issues to 3rd line infrastructure as necessary. Monitor system and infrastructure availability and performance. Full training and support will be provided by your workplace mentor and the Baltic team. Salary, Hours & Benefits: £17,270 per annum Monday to Friday on a 3-week rolling rota between 09:00 21:00, with 1 in 4 Saturdays from 09:00 17:30. Opportunity for salary increases upon completion of your apprenticeship. Free eye test vouchers and a contribution towards frames. In-house competitions with exciting prizes. Cycle-to-work scheme. Fresh fruit delivered to the office twice a week. Café Nero Flexi points for free coffee. Comprehensive mental health support, including free counselling sessions and CBT programmes. Access to high street vouchers, discounts, and an online benefits and reward programme. Desired Qualities, Skills, and Knowledge: Passion for IT and technology Good customer service skills (previous experience is a plus). Strong communication skills. No weekend working during your apprenticeship A problem-solving mindset.? GCSE Grade 4 in Maths and Grade 5 in English is required. Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Technician. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ